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Whether you are troubleshooting an inverter, comparing battery options, or just figuring out where to start with load shedding, the Kaezio community is here to point you in the right direction. Find the answers you need and get back to a more resilient home.
Care & Support
Whether you need help with a discussion thread, a technical question about your inverter, or guidance on posting guidelines, the support desk is here to keep the community running smoothly.
We respond to every message, usually within one business day. For urgent issues related to safety or account access, we prioritise those first.
Questions about thread rules, flagged posts, or reporting a member? Our moderators review reports within 24 hours and act to keep discussions constructive.
Response time: within 24 hours
Stuck on an inverter error code or battery wiring question? Send us the details and any photos, and our volunteer specialists will help you find a safe solution.
Response time: 1–2 business days
Trouble logging in, updating your profile, or changing notification settings? We can reset your access and walk you through the basics.
Response time: within 24 hours
If you believe a review was posted unfairly or contains inaccurate information, our team will investigate both sides and mediate where needed.
Response time: 2–3 business days
Many common questions about posting, equipment, and load shedding are already answered in our help centre.
Straight answers about inverters, batteries, and staying powered during load shedding — without the jargon.
Start by listing the essential circuits you want to keep running during load shedding — lights, Wi-Fi, a fridge, maybe a TV. Add up their wattage and pick an inverter that handles that continuous load plus a bit of headroom for surge. Most homes find a 3–5 kVA unit covers the basics without overspending.
Lithium-ion lasts longer, handles deeper discharges, and tolerates heat better — ideal for South African summers. Lead-acid is cheaper upfront but needs more maintenance and won’t survive as many cycles. If you plan to use the battery daily, lithium usually wins on cost per cycle.
Technically yes, but it’s risky. Roof work, wiring, and grid connections need proper certification and municipal approval. A bad install can void your insurance or damage equipment. Many community members recommend hiring a certified installer for the grid-tie part, even if you do the panel mounting yourself.
Keep the vents clean and check for dust buildup every few months. Make sure the cooling fans spin freely and there’s no corrosion on the terminals. If you have a lead-acid battery, check water levels regularly. Most modern inverters will show a fault code before anything serious fails.
Track your daily production and consumption on the inverter’s app or display. Compare it to the same time last month — a sudden drop might mean dirty panels or a failing battery. Community members often share their performance data in the forum to spot trends and troubleshoot together.
Reduce non-essential loads to stretch your battery. Turn off geysers, pool pumps, and heavy appliances. Keep the fridge closed as much as possible. If you have a generator, run it for a few hours to recharge the battery, then switch back to stored power.
Still have a specific question about your setup?
Ask the community